Pet Cooling Mat

At PRISMLOFT, we strive to make sure customer satisfaction is our #1 priority.

All orders can be tracked on our website via our track your order page. 

Most orders are processed in 1-3 business days and shipping time takes anywhere from 5-10 business days. As always, if you have any questions about your order, do not hesitate to contact us through our Contact Us page. [please include your order #]

*Due to extremely high demand for our PRISMLOFT, some order may be delayed and we apologize for the inconvenience.

Your privacy and security are our top priorities. We use advanced encryption to protect your payment information, ensuring it is 100% secure.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@prismloft.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@prismloft.com

PRISMLOFT has a large number of order requirements every day, we prioritize our orders in the order in which they are placed. We promise to ship within 72 hours of receiving your order.

We will do our best to create custom merchandise and may contact you by mail support@prismloft.com before making them. Once custom merchandise have been made, it will not be possible to sell again, non-quality issues, custom merchandise do not apply to return and exchange and refund service regulations.Thanks for your understanding.

You can view the shipping information in My Order, If you have any questions, you can click on online chat or email to contact support@prismloft.com and we will respond within 24 hours.